Welcome to Eastwood Private Hospital
On behalf of our staff at Eastwood Private Hospital we would like to welcome you and thank you for choosing us to care for you.
During your stay, you can expect to receive the highest level of care in every aspect of your hospitalisation, from our team of qualified healthcare professionals.
Our staff are dedicated in providing our patients with the best possible care through all stages of their experience from pre-admission to discharge.
ACKNOWLEDGEMENT OF COUNTRY
We acknowledge the traditional Country of the Kaurna people of the Adelaide Plains and pay our respects to Elders past and present. We recognise and respect their cultural heritage, beliefs, and relationship with the land. We acknowledge that they are of continuing importance to the Kaurna people living today. We also extend that respect to other Aboriginal Language Groups and First Nations.Patient Information
Accessing the hospital
Please enter off Greenhill Road, there is a driveway on the right-hand (western) side of the building. You may be dropped off or park at the rear of the building. You then may enter the hospital from the rear sliding doors on the left and present to the reception.
Parking
Eastwood Private Hospital offers convenient onsite parking managed by SureSpot Parking.
The car park uses a ticketless system with Automatic Number Plate Recognition (ANPR). Simply drive in and drive out. Your licence plate will be recognised automatically and payment fees calculated on exit.
The first 15 minutes are free, making pick-ups and drop-offs easy. The below parking fees apply after this time.
| Time | Rates (Incl. GST) |
| Up to 15 minutes | Free |
| 15 minutes – 1 hour | $7.00 |
| 1 – 2 hours | $13.00 |
| 2 – 3 hours | $18.50 |
| 3 – 4 hours | $24.00 |
| 4+ hours | $28.00 |
| Weekend (Sat–Sun) | $10.00 |
Payment is cashless and can be made at the payment terminal on exit. Accepted payment are:
- Via / Mastercard
- Apple Pay
- Google Pay
- Open 24/7
- Height limit: 2.1 metres
- EV charging bays available on the ground floor
- 24/7 CCTV and intercom support
Disabled parking bays available for valid permit holders (standard rates apply).
Staff parking is managed separately by SureSpot in partnership with PrimePark. Staff should refer to the Staff & Tenant parking guide for instructions.
Pre-Admission Procedures
The booking for your surgery/procedure and hospital stay will be made through your doctor. Your doctor’s rooms will forward your “Request for Admission and Consent” Form to Eastwood Private Hospital, Admissions Department.
Once received, you will receive an SMS with a link to complete your online admission forms.
Please complete these online admission forms as soon as possible after receiving the link.
When completing the Health History Section please ensure you include ALL medications including weight loss injections, supplements/vitamins you are currently taking.
Eastwood Private Hospital staff will ask your consent before all procedures and treatment, either verbally or via a signed consent form. It is important that you understand what is happening and what your options are. Your specialist will ask you to sign a Consent to Surgery/Operation form. Then, Eastwood Private Hospital will send an Informed Financial Consent and Claim Form for you to sign before your stay. If you cannot provide consent, your nominated decision maker will decide on your behalf. Please be aware of your Healthcare Rights. You can access further information via the Further Information link
Nurses from our Pre-Admission clinic will review your Health History and consultation report from the Physician Rooms (if applicable). If required, our nurses will contact you to give you education about your surgical journey and confirm instructions for changes to any medication before surgery.
Patients who do not require a Physician Assessment will have their Health History reviewed by our Pre-Admission Nurse who will only call you if you take medications which need to be ceased prior to surgery. We will call if we need clarification of your health history to ensure your safety.
My procedure
- Your current medications all placed in original packaging. We do not accept Dosette Boxes, without official Pharmacy Labelling.
- Any X-rays
- Referral letters
- Your appointment schedule and any letters or papers we have sent you
- Health insurance details
- Medicare card
- Veteran Affairs details if applicable
- Worker’s Compensation details including insurance claim numbers if applicable
- Items to pass the time, such as reading material, knitting, crosswords etc
- Reading glasses and Hearing Aids – with containers labelled with your name
- Toiletries
- Please do not bring large amounts of cash or valuables with you on the day.
- CPAP machine labelled with your name.
Your Surgeon will advise of your length of stay in hospital.
If you happen to sustain a cut or scratch on the limb which is to be operated on, leading up to your surgery, we need to know. Please call the hospital Pre-Admission Clinic nurse and notify any cuts or scrapes. In the weeks leading up to your surgery please protect your skin as much as possible by wearing long pants/sleeves. Be especially careful if gardening or if you have pets which jump up on you.
Please do the following to help reduce the potential risk of infection with your procedure or surgery.
- Shower at home the evening before as well as the morning of your procedure or surgery.
- Wash your hair.
- Do not shave, wax or remove any hair on the area to be operated on. If hair removal is required for the surgery, it will be attended when you arrive at the hospital.
- Dry yourself thoroughly with a clean towel.
- Do not use powders or body creams. Using a deodorant is allowed (not if you are not if you are undergoing shoulder surgery).
- Dress in clean clothing.
- Brush teeth with toothpaste.
- Remove all nail polish, make-up, metal hair clips, falls nails, body piercings and jewellery. Please tell the nurse on admission if jewellery cannot be removed.
Your surgeon will inform you of fasting times.
Our Pre-Admission Clinic Nursing Staff will review your Health History/medications. One of our nurses will contact you to advise which medications need to be withheld prior to surgery.
Please ensure all of your medications are placed in original packaging for your admission to hospital. Please do not bring Dosette boxes which do not have official labels from your pharmacy.
Please do not bring valuables. We advise you to avoid bringing jewellery and large amounts of cash. However, if it is unavoidable, please arrange with our nursing staff to have your valuables put in safe custody. Eastwood Private Hospital does not accept liability for any items brought into the hospital.
Understanding your surgical journey
Please do the following to help reduce the potential risk of infection with your procedure or surgery.
- Shower at home the evening before and on the morning of your procedure or surgery.
- Wash your hair.
- Do not shave, wax or remove any hair on the area to be operated on. If hair removal is required for the surgery, it will be attended when you arrive at the hospital.
- Dry yourself thoroughly with a clean towel.
- Do not use powders or body creams. Using a deodorant is allowed (not if you are having shoulder surgery).
- Dress in clean clothing.
- Brush teeth with toothpaste.
- Remove all nail polish and makeup
- Please remove all jewellery (a wedding band can be left on, except for hand surgery), metal hair clips and body piercings.
Please bring with you into hospital anything applicable to your admission, including:
- Doctor’s admission letter, forms or other paperwork, Regular Medications including supplements in their original pharmacy boxes/packaging (No DOSETTE BOXES please)
- Relevant X-rays and/or test results
- All Cards – Medicare, Private Health, Pension, Safety Net, DVA Card for eligible patients.
- Personal aids- crutches, walking aids, spectacles, hearing aids, CPAP Machine
- Well-fitting comfortable walking shoes. (No scuff type slippers as they are a falls risk)
- Night attire, casual clothes (for day) and toiletries
- Method for settling your account.
- Containers to safely store your glasses, dentures and hearing aids
Please do not bring valuables. We advise you to avoid bringing jewellery and large amounts of cash. However, if it is unavoidable, please arrange with our nursing staff to have your valuables put in safe custody. Eastwood Private Hospital does not accept liability for any items brought into the hospital.
Please arrive at Reception on the ground floor, at the requested admission time.
The first person you will meet upon arrival will be one of our friendly reception staff. They will greet you and confirm your details as well as processing your admission
From reception you will be guided to the 3rd floor theatre suites. One of our admission nurses will take you to a private consulting room and confirm your identification. Occasionally, for overnight patients, you will be taken directly to your private room. The admitting nurse will review your medical history, allergies and other medical information. You will change into hospital attire and then be brought into the gowned wait area. Then you will be guided to the pre-operative holding area, where you will be settled onto a comfortable bed or trolley. In this area the nursing staff will attend surgical shaves, with safety clippers, if required. ECG’s or blood tests will be attended, if required. You may have surgical stockings applied at this time. You will then be met by a nurse who will escort you into the operating theatre when your doctor and theatre staff are ready for your procedure.
When you are admitted you will have a white identification band applied to assist staff in identifying you. During your time in hospital, staff will check the identification band and ask for your name and details many times throughout your stay. This is to ensure you receive the correct medication or treatment. Your identification band must be on at all times of your hospital stay. Please notify nursing staff immediately, if your identification band is not affixed in place
Our operating theatres are some of the most technologically advanced in our country. Here, your identification will be checked and for your safety, staff will check and confirm your paperwork and other details of your operation with you. Your written and verbal consent to proceed with surgery or procedure will be checked. We will also confirm your consent to blood or blood product transfusion as indicated on the consent form. A blood or blood product will only be transfused with your consent and in the event, it is required as part of your treatment.
Prior to surgery your doctor may have you use a surgical skin marker to mark parts of your body which require surgery.
After your operation or procedure, you will be brought into the Post Anaesthesia Care Unit. Your nurse will ensure you are comfortable, and your pain managed before preparing you for discharge home or transfer to the ward for patients staying overnight.
Check with your nurse before informing relatives/friends regarding the time that you should be collected. A nurse will telephone your next of kin or another person you identify when you are able to be picked up.
NB You must have a responsible adult to accompany you home and stay with you overnight for at least 24 hours following general anaesthesia or intravenous sedation.
Also note – for 24 hours post general anaesthesia or intravenous sedation:
- you must not return to work
- you must not sign any legal documents or consume alcohol
- you must not operate a motor vehicle
For your information
For further detailed important information and education please refer to our Further Information tab.
There is a collection of safety information and educational documents, which we strongly recommend you read prior to your admission. This information will enhance your understanding of what you can expect before, during and after your stay, improving your recovery outcome.
Please refer to Extra Information tab for further important information
Insurance and financial Information
Once we receive your admission paperwork, your booking will be processed. We will contact you if you are a self-funded patient and require an estimate of the fees or if we have any other administrative questions for you.
Pharmacy, pathology, imaging/x-rays may attract additional charges.
Please note that some medical and allied health practitioner’s fees may be billed separately by the practitioner.
We recommend confirming with your health fund directly to ensure your policy covers the procedure you are scheduled for, as coverage may vary. Your doctor will provide you with the item number/s for your procedure. The hospital will also verify your eligibility with your insurer or fund closer to your admission date.
If there is an excess or amount payable for your procedure, you will be notified in advance. This payment can be made via the patient portal before your arrival or, if necessary, by EFTPOS or credit card on the day of admission.
For patients with Workers’ Compensation or Veterans’ Affairs coverage, please ensure your approval is arranged prior to requesting admission with the hospital
Veterans
DVA gold card holders are covered for all treatment. DVA White card holders are covered for treatment subject to approval.
Discharge procedures
Discharge Day
Time for discharge home needs to be before 10 am.
Please refer to below for a checklist to ensure you understand about your care once you have discharged home.
Discharge Checklist
- Do you know your anticipated time and date of discharge?
- Do you have a carer, and have they been involved in your discharge planning?
- Do you need any mobility aids, appliances or home modifications done?
- Confirm whether community nursing services are required.
- How are you getting home?
- Does transport need to be organised?
- Medications – do you understand the medications you are being discharged on and when you need to take them?
- Have you received any special instructions regarding your recovery and treatment plan?
- Do you know when your follow-up appointments are to occur and with whom?
- Have you received your GP discharge summary?
- Do you have your x-rays, scans, medical documents, medicines and all personal belongings?
After my visit
Important information for Discharge
These are guidelines only and if you are concerned or uncomfortable you should contact your doctor. If you are unable to contact your doctor, please call the hospital and we will help you to contact your doctor.
Pain due to surgery
If it is likely that you will have pain after your surgery, you will have been given pain relieving medication as part of the anaesthetic. The effects of these pain-relieving medications remain after waking from the operation and may be one of the reasons you feel sleepy after an anaesthetic. You may also be given pain relieving tablets (or a prescription for them), to take home. If pain increases in severity contact your doctor.
Sore throat
This may occur due to routine care from your anaesthetist to assist your breathing during the operation and usually disappears within 24 hours.
Muscle pains
You may notice quite marked muscle aches for up to 48 hours after the anaesthetic. These are usually due to one of the medications used and are only a temporary side effect. This can be minimised by rest and restricted activity during this period.
Difficulty concentrating
Some people find it hard to concentrate for a day or so after general anaesthesia. These symptoms are usually for a short period only.
Nausea
This is less common with modern anaesthetics and if it does occur, is usually only short lasting. If nausea persists, maintain fluids but avoid food. Contact your doctor if nausea does not resolve within 24-48 hours.
Discomfort in the arm at the site of the injection
This may occur due to irritation of the vein or slight bruising from the needle, or the drugs injected. It may persist for several days.
Regular Medications
If you have been taking blood thinning medications pre-operatively (Aspirin/Warfarin) you would have stopped these before your operation. Check with your Doctor when to restart these. Most medications can be resumed as normal after an operation.
Always remember if you develop any chest pain, calf pain, shortness of breath or fevers post operatively do not hesitate to attend an Emergency Department at your local hospital.
Post operative telephone call
One of our nurses will call you on the business day following your Day Surgery or Day Procedure or surgery to check on your recovery.
Feedback – Compliments and Grievances
We want to hear about your time at Eastwood Private Hospital. Whether you’ve been happy with the care you’ve received or if there’s something we could improve upon, your feedback matters to us. While you’re staying with us, we encourage you to share your thoughts with your nurse or our Director of Nursing.
If you would like to give us any feedback about the care you’ve received or have suggestions for improvement, please send it to jodie.bowman@eastwoodprivate.com.au . All feedback is reviewed by our Management and Quality Committees as we are committed to continuous quality improvement.
You will find a QR code on your discharge form for you to access and provide important feedback regarding your hospital stay. This is important information allowing us to know what we are doing well and areas where we can improve.
If you have a formal complaint, please submit it in writing to our Director of Nursing via email at jodie.bowman@eastwoodprivate.com.au. All patient complaints are formally investigated, and we aim to respond with outcomes within 2 weeks. If you are not satisfied with our response to your complaint, you may refer it to the Health and Community Services Complaints Commissioner at www.hcscc.sa.gov.au.
Crucial information
This is a collection of safety information and educational documents, which we strongly recommend you read prior to your admission. This information will enhance your understanding of what you can expect before, during and after your stay, improving your recovery outcome.
- Do I really need Antibiotics?
- Charter of Healthcare Rights
- Communicating with your healthcare provider: Part 1
- Communicating with your healthcare provider: Part 2
- Falls Prevention Moving Around Safely in Hospital
- Goals of care
- HAI consumer factsheet
- Hand hygiene factsheet
- Managing Pain and Opioid Medicines
- Pressure Injury Prevention Information
- Preventing Mistakes with Medication
- REACH Toolkit
- Stop the Clot
- Top Tips for safe healthcare
Further information
The hospital is fitted with a modern smoke and fire detection system. In the unlikely event of an emergency occurring do not panic. Return to your room and remain in or near your bed until you are instructed to leave by a fire officer or member of staff, who are all trained to handle emergency situations.
Any incoming mail or flowers will be directed to your room by our friendly reception staff.
An interpreter service will be arranged for you, if needed by the hospital. Can you or your family please advise, in advance, if this is required. These services need to be booked in advance. There will be a charge incurred to you.
If you have indicated that you would like a religious visit, we will make every attempt to facilitate this. If you wish to receive a visit, please advise admission or nursing staff.
We hope our Aboriginal and Torres Strait Islander patients and their families feel safe, respected and welcome in our hospital. We understand hospital stays can be stressful. If you have feedback for how we can improve, we encourage you to use the feedback methods listed at the end of this guide.
Eastwood Private Hospital aims to create a space that is safe and inclusive of all members of the LGBTQI+ community. We understand hospital stays can be stressful. If you have feedback for how we can improve, we encourage you to use the feedback methods listed at the end of this guide.
Eastwood Private Hospital and grounds are a smoke and e-cigarette free environment.
The Northern side of Greenhill Road has unlimited parking available.